To respond to customer inquiries and concerns in line with established procedures while promoting a positive image of the Bank. Reply to customer calls in a courteous manner in line with established procedures and guidelines. Respond to customer inquiries and provide a satisfactory response and information. Respond to customer complaints in a courteous manner and refer appropriately. Record call information and logs so that accurate contact history is maintained for all customers. Follow-up required actions and ensure they are completed in line with established guidelines. Promptly report any issues requiring attention from direct supervisors. 0-1 years of experience in a call center environment