Job Description Handle all incoming/outgoing calls of the call center. Handle and solve all inquiries, requests and complaints received via all channels available (phone, E-mail , Live Chat .) Communicate with other departments all relevant customer inquiries if applicable. Provide proper information to customers with complete and comprehensive understanding of OPPO products and services. Keep up-to-date with all the services and products provided by OPPO. Escalate problems, report suspected fraud and provides relevant feedback to the right channels. Job Requirements - Bachelor Degree &Fresh graduate are welcomed. - Excellent English command & able to understand Arabic dialects differentiation (KSA, Jordan, Iraq, Syrian) - Experience in call center services off shores accounts (preferred). Rotational Shifts- Rotational days off - Proficiency in Microsoft Office and a typing speed of over 50 words per minute. - Resilience under work pressure and smooth adaption to customer schedule.