Job Description Managed customer inquiries, concerns, and complaints through social media chats, ensuring timely and professional support. Maintain a deep understanding of the company’s products and services to effectively address customer queries and provide accurate recommendations. Identify customer needs and offer relevant products or services, aiming to achieve sales targets or upsell where applicable Resolve customer issues promptly and effectively, ensuring a high level of satisfaction by addressing complaints or troubleshooting problems. Assist customers with placing, modifying, or tracking orders, ensuring accuracy and timeliness in all transactions. Accurately document customer interactions, feedback, and issues in the company’s CRM system for tracking and analysis. Adhere to company policies, procedures, and quality standards, ensuring compliance with any legal or regulatory requirements. Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first-call resolution. Exhibit professional and empathetic communication, maintaining a positive tone and attitude during interactions. Work closely with other team members and departments to escalate complex issues and provide seamless customer service. Job Requirements Ownership Functional Skills ideas presentation and Taking initiative Continuous Learning Customer Centricity Very good knowledge of the different selling techniques Determined to achieve the sales target Very good knowledge of all the products' features Knowledge of all processes followed